Returns
All of our products are guaranteed for material quality and workmanship. If you find a defect with an item, please call us for repair or replacement. Please note that dye lots on dyed goods may vary slightly and that imperfections on certain products reflect the natural quality of materials or their manufacturing processes. Returns are accepted on damaged merchandise only, on claims made and received within five (5) days of receipt of merchandise. All returns must have a Return Authorization Number. All online orders can request this number through their customer control panel in our site, phone orders need to call in the request. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Please return the item in its original packaging inside of a larger box to avoid damage of delicate or heavy items or if unsure call for shipping instructions. MIO will not assume the transportation charges for any items returned by courier, USPS or other unless specifically agreed upon beforehand. We reserve the right to charge applicable re-stocking fees. Please ship all returns to:
MIO
Attention: Returns / (your RMA #)
340 North 12th Street, Unit 301
Philadelphia, PA 19107
USA
Attention: Returns / (your RMA #)
340 North 12th Street, Unit 301
Philadelphia, PA 19107
USA
