Returns
All of our products are guaranteed for material quality and workmanship. If you find a defect with an item, please call us for repair or replacement. Please note that dye lots on dyed goods may vary slightly and that imperfections on certain products reflect the natural quality of materials or their manufacturing processes. Returns are accepted on damaged merchandise only, on claims made and received within five (5) days of receipt of merchandise. All returns must have a Return Authorization Number. All online orders can request this number through their customer control panel in our site, phone orders need to call in the request. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Please return the item in its original packaging inside of a larger box to avoid damage of delicate or heavy items or if unsure call for shipping instructions. MIO will not assume the transportation charges for any items returned by courier, USPS or other unless specifically agreed upon beforehand. We reserve the right to charge applicable re-stocking fees. Please ship all returns to:
MIO
Attention: Returns / (your RMA #)
446 North 12th Street
Philadelphia, PA 19123
USA Special return notice for Loop by the Yard: Due to the nature of the product we are unfortunately not able to accept returns on Loop By The Yard orders. All sales are final on cut product. We will only issue refunds on damaged Loop By The Yard merchandise that is rejected upon arrival. Inspect your order carefully before signing for it.
Attention: Returns / (your RMA #)
446 North 12th Street
Philadelphia, PA 19123
USA Special return notice for Loop by the Yard: Due to the nature of the product we are unfortunately not able to accept returns on Loop By The Yard orders. All sales are final on cut product. We will only issue refunds on damaged Loop By The Yard merchandise that is rejected upon arrival. Inspect your order carefully before signing for it.
